Kaseya Community

Ticket Attachments

  • I received a ticket from a client with word docs attached and this is what I'm seeing when I log into the server.

    change docs to editable pdf -

    the links go to a "the page cannot be found"

    Any ideas?




    Legacy Forum Name: Ticket Attachments,
    Legacy Posted By Username: pwjepson
  • We have the same problem; whenever we attach a .dot file onto a ticket Kaseya renames it to .bin

    Not sure what's causing it, but if anybody finds a solution I would appreciate it if you could post it here.


    Legacy Forum Name: Server,
    Legacy Posted By Username: jesse_gonzalez
  • workaround I use is open the things in Firefox!!!! but it does need to be fixed ...

    Legacy Forum Name: Server,
    Legacy Posted By Username: tom@tbkconsulting.biz