jasonrdavisWas just wondering how everyone handles offline alerts after business hours.
We have a script set to dial a modem on our Kserver that calls a tech on duty. We have 7 engineers and everyone takes a week turn at getting calls after hours. But these guys are already overworked, and they hate getting calls at 4am when someone's Internet goes down, or EVEN WORSE, a Kaseya agent goes offline for no reason and they log in, and all is well.
Plus if a client has multiple servers, each one will call the tech.
Looking for a better way to do this as we move to K2.