Steve MorrisJust wondering if anyone else has done an up to date comparison with labtech. It seems to be getting traction and kaseya is now costing us $$ in wasted tech time. My lead tech wont touch unless he has to as so much time is wasted with browser crashing etc etc etc.
I have looked at most of the other alternatives and none seemeed to have the full suite kaseya did.
Has anyone done a recent comparison, is Labtech as good and compariable as some recently suggest? Instead of wasting time trying to get K to work, ill spend it looking for a replacement.
VNETI am so confused as to why the company I work for does not have browser crashes in IE, Firefox nor Chrome. What am I missing? It runs great we have no complaints while others have gotten so upset they are leaving Kaseya for an inferior product?
GreyDuckI was tempted to blog our K2 migration any number of times, but it would've just been an endless stream of cuss words for the first couple of weeks, I'm afraid... and considering that my Twitter activity alone was enough to earn a damage control phone call, well... yeah. Ahem.
I will say that support is getting better. Tickets entered through the portal are actually getting looked at in reasonable time lately, though I'm disappointed that a couple of big tickets are sitting somewhat idle (how big? how about, "not getting hotfixes since April 9" big?) but... it's an improvement.
There's a LabTech eval ticket on my plate but I'm in not particular hurry. (And the info about patch management being a non-starter is highly useful, thank you Michael.)
What's making the whole "stay or go" issue even more entertaining for us right now is that we're just about out of KES licenses... and there's a vendor change on the horizon, apparently, so do we re-up and get stuck with an antivirus backend that we hate? And if we shed KES, what's to stop us from shedding other problematic modules as well (*cough*Acronis*cough*)?
Anyway. We're staying put for now, but like any smart outfit, we're keeping our eyes on the options.