1) How to attached email to a open ticket at any stage. (Exchange /Lotus Notes)

2) Even after the ticket is closed by engineer, the engineer should able to attach a e mail confirmation of end client.

3) After the Ticket is closed , Satisfaction survey.


In K2 Ticking Module

Legacy Forum Name: How to attached email to a open ticket at any stage. (Exchange / Lotus Notes).,
Legacy Posted By Username: sajid29