VNC service-mode appearing

Well out of the blue all workstations with RealVNC selected as their RC type have begun a preinstall, after it completes users now see the "VNC (Service-Mode)" system tray icon. And no I'm not confusing it with the seperate VNC viewer icon. This preinstall happened without any user request (I have checked all the logs).

This only started happening in the last 12 hours. The only hint I have is a hotfix installed 24 hours ago (13-04-2010 11:15 am AUS EST), that I found in the system logs:

---------------------------------------------------
Check for hotfix run -
attempting 16 vsa hotfixes (v6.0.0.0)
vsa hotfix v6000000-7953 scriptSearch.asp applied
vsa hotfix v6000000-7954 v6000000-7954$801505410487774\HermesRuntime.dll applied
vsa hotfix v6000000-7955 v6000000-7954$801505410487774\HermesRuntime.pdb applied
vsa hotfix v6000000-7956 Hermes.IssueEventInstance.sql applied
vsa hotfix v6000000-7957 editMonitorSet.asp applied
vsa hotfix v6000000-7960 userFilterTable.asp applied
vsa hotfix v6000000-7961 KAgentExt.dll applied
vsa hotfix v6000000-7962 dbo.spMonitorSNMPLogList.sql applied
vsa hotfix v6000000-7963 dbo.spMonitorProcessLogList.sql applied
vsa hotfix v6000000-7964 dbo.spMonitorCounterLogList.sql applied
vsa hotfix v6000000-7965 dbo.spMonitorServiceLogList.sql applied
vsa hotfix v6000000-7966 agentAlertData.asp applied
vsa hotfix v6000000-7967 reportLogo.inc applied
vsa hotfix v6000000-7968 v6000000-7954$801505410487774\ReportService.dll applied
vsa hotfix v6000000-7969 v6000000-7954$801505410487774\ReportService.pdb applied
vsa hotfix v6000000-7970 KEmailReader.exe applied

attempting 0 budr hotfixes (v3.1.0.0)

attempting 0 kes hotfixes (v2.1.0.0)


Hotfix update complete
---------------------------------------------------

First of all I'm annoyed this has happened, second, I need to hide this icon to avoid user confusion. Any ideas?

Thanks

- Chris

Legacy Forum Name: VNC service-mode appearing,
Legacy Posted By Username: chipa

We have also noticed some odd stuff with K-VNC. All a sudden we are seeing the following alarms being generated.

Description: The VNC Server Version 4 service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

Legacy Forum Name: General Discussion,
Legacy Posted By Username: chimoe

chipa:

First of all I'm annoyed this has happened, second, I need to hide this icon to avoid user confusion. Any ideas?

Chris,

I'm not 100% positive about K2, but in K2008 I would run the following script to hide the VNC icon:

Script Name: Remove/Hide RealVNC Icons

Script Description: Remove RealVNC Start Menu Group and hide tray icon.



IF True 

THEN

   Execute Shell Command

     Parameter 1 : rd /s/q "%ALLUSERSPROFILE%\Start Menu\Programs\RealVNC"

     Parameter 2 : 1

         OS Type : 0

   Set Registry Value

     Parameter 1 : HKEY_LOCAL_MACHINE\SOFTWARE\RealVNC\WinVNC4\DisableTrayIcon

     Parameter 2 : 1

     Parameter 3 : REG_DWORD

         OS Type : 0

ELSE

Legacy Forum Name: General Discussion,
Legacy Posted By Username: CCDave

CCDave:

Chris,

I'm not 100% positive about K2, but in K2008 I would run the following script to hide the VNC icon:

Script Name: Remove/Hide RealVNC Icons

Script Description: Remove RealVNC Start Menu Group and hide tray icon.



IF True 

THEN

   Execute Shell Command

     Parameter 1 : rd /s/q "%ALLUSERSPROFILE%\Start Menu\Programs\RealVNC"

     Parameter 2 : 1

         OS Type : 0

   Set Registry Value

     Parameter 1 : HKEY_LOCAL_MACHINE\SOFTWARE\RealVNC\WinVNC4\DisableTrayIcon

     Parameter 2 : 1

     Parameter 3 : REG_DWORD

         OS Type : 0

ELSE

In K2 it seems that if you haven't connected to a machine in a while or somthing messes with the (K)vnc install, it reinstalls (K)vnc so either the the start menu or the sysTray icon reappears constantly... It could also be that sometimes I use the Remote Control "tab" and sometimes I use remote control via live connect that reinstalls it. I haven't figured that out yet. Honestly I'm just glad RC still works.

Legacy Forum Name: General Discussion,
Legacy Posted By Username: thirteentwenty