mastermindproI don't think they need more support staff...they need a product that works like it's supposed to.
I eventually abandon tickets that are left open for months (I have multiple tickets like that). I actually am strongly considering dropping paying for "support", as I really don't get much other than fixes for what Kaseya broke in the first place.
smbtechnologyI'm sure support will improve once Kaseya gets another bashing at Kaseya Connect for the support woes. How long it will last is anyones guess.