Just wondering how people manage out of hours alerts.
We have a couple of situations and we are trying to figure out a process for it.
We need to be able to alert our on call guys after 6pm but only for certain alerts for certain clients.
We need to alert the clients IT on call engineer after 6pm but only for certain alerts and only certain alerts that the client requests.
We use Kaseya and Connectwise and I not keen to use Connectwise for this and kaseya is not time aware for alerting.
Any thoughts or suggestions.