kaseyaKaseya 2 Upgrade Information:
smbtechnologyDuring the controlled release program, you had to get assigned a new K2 enabled license key issued, without it, the upgrade would terminate saying your license was not valid for K2. Maybe that is going to be their throttling mechanisim to manage the support workload in case the download URL leaks out.
alanuheWe were advised on Tuesday to upgrade to Kaseya 2 and given a link to the upgrade document. First, the link to download the Web Update file was wrong. Then we were getting that error. We fiddled about with re-installing the license, etc but nothing would work. We gave up and were told by support when we asked that we weren't actually eligible for the upgrade yet. What a waste of time.
boostmr2Kaseya's recent email stated the release of K2 would also be a "rollout" of sorts, and you'll know you have it when you log into your server and it prompts you for the upgrade. I opened a ticket with Kaseya support to have 2 questions answered:
1. Is there a way to STOP the upgrade? I want to do a seperate standalone install on a new server (actually a cloud services virtual I will be leasing) and migrate my agents over after I have tested my configs, groups, scripts, etc.
2. If this is a rollout release, which we don't know when we'll receieve the "upgrade", then where do i get the standalone version to install on my new server?
The response from support was a reference to the new VSA installation and migration document, which is for version 5. Anyone have some insight on this? I tried calling support again, however the phones are swamped this morning, understandably.
champntThe support we receive from Kaseya is 2 out of 5 stars at best.