dwujcikI'm able to use K-VNC to connect to Win7 machines without issue.
dwujcikAre you using K-VNC or WinVNC? WinVNC supposedly doesn't, work, though you shouldn't be getting this error, because Kaseya won't even give you the option of using WinVNC.
dwujcikThe fix wasn't to add VNC to the white list, it was to add the Agent (kausrtask I think it was called, it stood out) to the white list. Seems some firewalls will only let the Agent call out (which is fine for many tasks) but not accept an incoming connection (which VNC uses).
patrickvsTry starting IE as Administrator, log in to Kaseya and start a K-VNC session.