Kaseya Community

Connection Gateway Reported Wrong

  • I have recently found out that all of my agents were reporting the wrong connection gateway. Instead of reporting their public IP adddress they are reporting the public IP address of my servers.

    Has anyone else had this problem, if so how were you able to fix.

    Thanks
    Kerry

    Legacy Forum Name: Connection Gateway Reported Wrong,
    Legacy Posted By Username: kerrya
  • Haven't seen that one before... what tab are you on?

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: thirteentwenty
  • Turns out there was run on my firewall that translated any source address coming into the firewall on port 5721 to use the wan ip address.

    After removing that rule the connection gateways are now correct. I was looking at the Home tab, at the tape. Also, when you look at the information for each agent there is a line that states Connection Gateway.

    Kerry

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: kerrya