billmcclIs unlimited Remote Support provided with your Bronze Level (L1) or just monitoring?
ITRTechThanks for the information Farvision.
Since migrating all our clients to a Managed Service package, we have developed a hole in our budget. The unlimited remote help desk is eating up 90% of all workstation problems where as before we would charge for either remote or onsite work.
We monitor the logs on the server and send the client a "Request for Service" email/quote outlining ongoing problems on the server/network. It would include a estimate number of hours to resolve. This helps but subject to the clients approval.
Volume is our only course. Signing up new clients doesnt seem to be the problem, we just need a truck load of them break even.
Is the desktop support an additional service you offer for $8 on top of the Managed service package?