Kaseya Community

Delete Agent not uninstalling

  • Hi,

    I'm trying to have Kaseya uninstall an agent that I just installed. Inside Kaseya I navigate to Agent->Install Agents->Delete.

    I select the machine that I want to remove the agent from, and leave it on the default "Uninstall agent first at next check-in", and I click on the Delete Accounts button. I confirm the action and wait. As I refresh the delete page, I see that there are multiple check-ins by this machine, and it is still active.

    IT's been 15 minutes now, and it still hasn't deleted the account or uninstalled the agent from the machine.

    Am I doing something wrong?

    Any help would be greatly appreciated!

    Thank you!

    --Kent

    Legacy Forum Name: Delete Agent not uninstalling,
    Legacy Posted By Username: kentiler
  • Just as I finish posting this, I go back and check, and sure enough the machine has finally uninstalled the agent and the account has been deleted.

    I guess I just need to be more patient.

    Problem solved!

    --Kent

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: kentiler