Kaseya Community

Server Down

  • For some reason tonight my server decided it was going to go offline.

    The last entries in the logs are as follows.

    Wed Aug 26 19:11:47 2009: Kaseya Service has received a stop request.
    Wed Aug 26 19:11:48 2009: Waiting for database update to complete...
    Wed Aug 26 19:11:58 2009: Kaseya Service has received a stop request.
    Wed Aug 26 19:11:58 2009: Waiting for database update to complete...

    These messages are after 4 reboots of the server.

    Anyone have a clue whats going on? I cant get the kaseya service to start, inside the console it just says "KServer Restarting - Please Wait".

    Help please.

    Legacy Forum Name: Server Down,
    Legacy Posted By Username: mcsnetworks
  • Quick update.

    This solved my problem:

    http://portal.knowledgebase.net/display/2/searchDirect/?searchString=Waiting+for+database+update+to+complete%2E%2E%2E&searchType=allwords&searchby=keywords&r=0.5750391

    I have no idea what this update was trying to do to my server, sure would like to know though..

    Passing on the info.

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: mcsnetworks
  • Contact Kaseya Support. The number is +1-415-694-5700

    Edit: Occasionally a hotfix can cause your Kserver to have issues. Not unlike MS Patches causing issues.

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: smbtechnology
  • As I had the same issue yesterday and found the same KB artcile......I would have to suspect it was a bad Hotfix

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: karode