We have had this working for a long time and the process to configure it is documented/straightforward. My issue is that over the past couple of weeks I have had multiple reports from clients that they cannot open a ticket through the icon. Each time the url has been reset to http:

Setting it back by opening Kaseya on the server console using https is successful each time but it would be nice if we didn't have to keep doing this. Typically I would suspect the culprit to be a hotfix but I just had to reset again this morning and the last hotfix release was 6/24.

Anyone else with similar experience or, perhaps, an idea what might be going on?

Thanks

Ken

Legacy Forum Name: Client access via https,
Legacy Posted By Username: karode