billmcclhow are people using Kaseya to help with Invoicing? Any other options?
firstname.lastname@example.orgWe actually bill by the total hours, not the hidden notes, so we don't miss it in billing.
rudiSame here, we are using ConnectWise 8.0 for billing, agreement management and everything else. Hopefully with Managed Services 2.0 we are getting away from Kaseya, only missing part is asset integration with CW. Did i mention, that they have worst support on the world?
BTW, i read Kaseya roadmap, and, its like, free ferraris for everybody, all fluffy and somewhere in the cloud.
For example, Kaseya roadmap:
Timeline (none) - ITIL aligned
Timeline, soon - Service Desk
Q1 2008 - New web portal, added project and agreement management
Q2 2008 - New redesigned graphic interface, new RMI module