Just wanted peoples thoughts on this one.
We find that with clients managing the agents is quite tricky - when i say managing I mean.
We may have a client who has say 10 agents - then they get new machines / or a machine dies or they take it home and don't tell us.
On all our sites we have kaseya linked to login scripts so new machines automatically get it. So in this client we now have 12 agents listed for this client but 1 is old and has not checked in for ages and the other is now checking in but we don't know its now a home pc say.
We are finding it a struggle to manage the active machines and to structure things so that new machines get billed correctly but also not to bill them for mistakes in kaseya.
We find it especially tricky in larger clients where you have 70 / 100 machines and there is a lot of movement in machines and break downs and upgrades.
How do other people / other companies approach this issue?
Cheers in advance