VNETWe are fully integrated with Kaseya and CW and all is well. No issues at all.
Vnet has not looked far... try clicking the "manage" tab on a managed configuration on CW and watch the error... That function does not work anymore due to way that Kaseya tracks machine ids internally. They dont use the machine ID anymore, they changed to using a guid and the machine ID is not just a display only field. CW uses the machine ID to "manage" workstations which i sno longer valid on K, therefore it fails with a machine id not found type of error.
But, I upgraded as the new Kaseya features were more important than the integration.
Can you confirm that these items work/don't work?
* Opening a ticket via CW when double-clicking on the "K" system tray icon
* Email connector parsing so that a ticket is automatically attached to the proper configuration
howardcOpen tickets, works just fine, as that is not a function Kaseya.
As for emails, what email are you parsing.
VNETI am telling you ours did not break and has been parsing emails just fine. They are attaching company ID's in ConnectWise to match what kaseya is giving us. Tickets are going to their separate boards. We did not have any issues and we are still not having any issues with the integration.
VNETKaseya and Connectwise reporting look very similar. I don't think I have personally used Executive Reporting in a live environment.
far182This is the part that is broken. For many of us this is very near and dear to our business.