email@example.comBut remember, only a small percentage (around 2%) are having problems. Can you imagine what it would be like if 4% had problems?
If support can't handle the load of 2% of their customer issues, there is something wrong.
Personally, we are finding it faster to debug and fix the problems we find. The submit request for support works failry well, but we find our responses come overnight rather than when we need them.