Kaseya Community

Agents not connecting to Kaseya Server

  • Hello, I am not sure if there is something out there that explains this but I haven't looked yet. I have 2 networks (10.15.20.x) and (172.16.1.x) both are on there own outside (WAN) IP but both have the same gateway and DNS. I can ping the web address of the Kaseya server but cannot connect to http://msp.webaddress.com or via ip address. I can however get to other websites via www or ip. Why am I not able to connect the 172.16.1.x network to the Kaseya Server?

    Legacy Forum Name: Agents not connecting to Kaseya Server,
    Legacy Posted By Username: jm-ctaccess

     

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    [edited by: Anonymous at 7:06 PM (GMT -7) on 4-13-2011] blah
  • There is some missing information that is needed to completely understand your issue. My first guesses are that you are missing some static routes and you have a DNS issue.

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: rwitt
  • Can you provide more information on your setup please? Where is the VSA located? Can the PCs on one LAN access the resources of the other?

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: arobar