Kaseya Community

Machine showing online when it's actually offline

  • Anybody had a an issue with Kaseya not reporting a computer offline when that is the truth? I set up a workstation in our hardware room (which was attached to our network) and it is going to be delivered offsite to a client. I know that this workstation is offline right now because it is out sitting in the passageway Big Smile Kaseya has been showing it online for a few days now since I set it up. Appears as though the agent is stuck 'online' on that machine.

    Has anybody else come across this issue before?

    Legacy Forum Name: Machine showing online when it's actually offline,
    Legacy Posted By Username: Jamie R
  • Run a blank script to the machine. That usually does the trick

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: Rick@BBM
  • I haven't had the issue but I was informed of the blank script trick if it was to happen.

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: WayneL@P-Connect.com
  • Thanks for that Rick Smile

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: Jamie R