Kaseya Community

KRC not working on Mac OSX

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Hello,

I have been trying to update some workstations running OSX 10.13.6 but am unable to Kaseya Remote Control (KRC) the workstations. The workstations have Kaseya agent version 9.4.0.16. I can remote to some workstations running OSX 10.13.6 and some that are running OSX 10.14.3 however not all of them allow me to connect. The remote control goes from connecting to session ended right away or just sits on connecting until it times out. I have looked on the workstation privacy settings > accessibility but cannot seem to get the workstations to allow remote control. The workstations show online and check in to Kaseya. Any help would be greatly appreciated. This is my first community activity so please be kind. Thank you in advance.

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