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Kaseya VSA Integration with Service Now

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Is there an API or some kind of integration with Service Now?

We have an on-premise VSA.

Verified Answer
  • We are shifting more towards REST API.

    Here is an overview of the availability of statements.

  • Our RMM Suite interfaces Kaseya VSA with pretty much any PSA via plugin modules. The Intelligent Ticket Processing module parses incoming alert events, runs VSA Procedures to attempt to remediate, handles on-call/after-hours notifications, and delivers parsable events to a PSA. With modular code (and all modules are provided), you can switch from ConnectWise to ServiceNow to AutoTask to BMS with just a few changes to a configuration  file.

    I'd be happy to chat about your specific needs for ServiceNow and see how we can help.

    Glenn

All Replies
  • We are shifting more towards REST API.

    Here is an overview of the availability of statements.

  • Our RMM Suite interfaces Kaseya VSA with pretty much any PSA via plugin modules. The Intelligent Ticket Processing module parses incoming alert events, runs VSA Procedures to attempt to remediate, handles on-call/after-hours notifications, and delivers parsable events to a PSA. With modular code (and all modules are provided), you can switch from ConnectWise to ServiceNow to AutoTask to BMS with just a few changes to a configuration  file.

    I'd be happy to chat about your specific needs for ServiceNow and see how we can help.

    Glenn

  • We're not too worried about ticketing right now - we're more interested in Asset Management integration such as workstation object management, server objects management, license management, and password vault management, etc..