Kaseya Community Frequently Asked Questions

How can I reference another community member in a thread?

You can tag or link someone in a thread by using the '@' symbol. (Example:  @Username)

How can I change my notification settings for the Kaseya Community? (STOPPING EMAIL NOTIFICATIONS)

https://helpdesk.kaseya.com/hc/en-gb

Thread on this topic: http://community.kaseya.com/xsp/f/114/p/21772/99621.aspx#99621

I have a technical problem with the product I cannot resolve:

Kaseya has written several Knowledge Base (KB) articles to allow users to resolve issues that may occur within the Kaseya Portfolio of products:

https://helpdesk.kaseya.com/forums

If you are unable to resolve your issue with a KB Article, Kaseya strongly recommends creating a support ticket:

https://helpdesk.kaseya.com/hc/en-gb/requests/new

I have a billing, financial, or licensing issue. Who do I reach out to?

Kaseya recommends reaching out to your Customer Success Advocate.

If you are unsure whom this person is, please reach out to Success.Team@kaseya.com

I am new to Kaseya or want to expand on my product knowledge, where do I go and what do I do?

Kaseya offers several different free and paid training offerings.

Public (Free) training offerings can be found at http://university.kaseya.com. Visit this link to self-register and obtain access to the following content:

a. Kaseya Technician Training Path, Software Management, and Resources to help you get started. 

Paid training offerings includes: 

a. Kaseya University Training Information: http://www.kaseya.com/training

b. Kaseya Connect In-Person Boot Camp and Test Prep Classes: http://kaseyaconnect.com/

If you are interested in a paid training offering, please reach out to your Customer Success Advocate.

I want to know what features will be included in the next version of the product?

Kaseya publishes a Product Roadmap which includes the details of the current and future releases:

http://community.kaseya.com/p/roadmap.aspx

Note: the Product Roadmap, Kaseya's strategy, possible future developments, products, platforms, directions and/or functionality are all subject to change without notice at Kaseya’s sole discretion.

I want a feature in the product that does not currently exist.

Kaseya strongly recommends creating a Feature Request for any functionality you would like to see in the product:

https://helpdesk.kaseya.com/categories/20135356-Feature-Requests

Feature Requests are based on likes, this shows the importance of the request from our clients.

How do I know when a Patch is released?

Patches are released frequently to correct any product issues or release small product enhancements for various releases of Kaseya. The best method to check the latest available patch is the patch release notes section of the help guide:

http://help.kaseya.com/webhelp/EN/RN/index.asp#PatchReleaseNotes.htm

Alternatively, you can subscribe to the RSS feed from the help guide:

http://help.kaseya.com/rss/kdoc.xml

Or review the Patch Release Notes forum (Must be logged in to the forums):

http://community.kaseya.com/xsp/f/355.aspx

I want to be a Kaseya Beta Tester. Where do I sign up?

Prior to a Beta Release, Kaseya will communicate via the Kaseya Customers Newsletter the steps to register.

It would be best to reach out to vsabeta@kaseya.com, should you want to sign up.

My License does not allow me to update to the latest version of Kaseya or a specific version of Kaseya, Why not?

Your current license key does not allow you to update to the latest version available.

We recommend reaching out to your Customer Success Advocate.

If you are unsure whom this person is, please reach out to success.team@kaseya.com.

Update
[edited by: Jenny Escobar at 7:18 AM (GMT -8) on Feb 20, 2018]