Kaseya Community Frequently Asked Questions
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Kaseya has written several Knowledge-Base (KB) articles to allow users to resolve issues that may occur within the Kaseya Portfolio of products:
If you are unable to resolve your issue with a KB Article, Kaseya strongly recommends creating a support ticket:
Kaseya recommends reaching out to your Customer Success Representative.
If you are unsure whom this person is, please reach out to Success.Team@kaseya.com
Kaseya offers several different public (free) and subscription-based training offerings.
If you are interested in our training offering, please reach out to your Customer Success Advocate for more information.
We are ready to help you get your training journey started. Make sure to contact your Success Representative for more details.
I want to know what features will be included in the next version of the product?
Kaseya publishes a Product Roadmap which includes the details of the current and future releases:
Note: the Product Roadmap, Kaseya's strategy, possible future developments, products, platforms, directions and/or functionality are all subject to change without notice at Kaseya’s sole discretion.
Kaseya strongly recommends creating a Feature Request for any functionality you would like to see in the product:
Feature Requests are based on likes, this shows the importance of the request from our clients.
Patches are released frequently to correct any product issues or release small product enhancements for various releases of Kaseya. The best method to check the latest available patch is the patch release notes section of the help guide:
Alternatively, you can subscribe to the RSS feed from the help guide:
Or review the Patch Release Notes forum. As the new Patch Release notes are published, our team will show this post on the Home Page for easy access.
Prior to a Beta Release, Kaseya will communicate via the Kaseya Customers Newsletter the steps to register.
It would be best to reach out to firstname.lastname@example.org, should you want to sign up.
Your current license key does not allow you to update to the latest version available.
We recommend reaching out to your Customer Success Representative.
If you are unsure whom this person is, please reach out to email@example.com.