Kaseya Community Frequently Asked Questions
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Kaseya has written several Knowledge Base (KB) articles to allow users to resolve issues that may occur within the Kaseya Portfolio of products:
If you are unable to resolve your issue with a KB Article, Kaseya strongly recommends creating a support ticket:
Kaseya recommends reaching out to your Customer Success Advocate.
If you are unsure whom this person is, please reach out to Success.Team@kaseya.com
Kaseya offers several different free and paid training offerings.
Public (Free) training offerings can be found at http://university.kaseya.com. Visit this link to self-register and obtain access to the following content:
a. Kaseya Technician Training Path, Software Management, and Resources to help you get started.
Paid training offerings includes:
a. Kaseya University Training Information: http://www.kaseya.com/training
b. Kaseya Connect In-Person Boot Camp and Test Prep Classes: http://kaseyaconnect.com/
If you are interested in a paid training offering, please reach out to your Customer Success Advocate.
Kaseya publishes a Product Roadmap which includes the details of the current and future releases:
Note: the Product Roadmap, Kaseya's strategy, possible future developments, products, platforms, directions and/or functionality are all subject to change without notice at Kaseya’s sole discretion.
Kaseya strongly recommends creating a Feature Request for any functionality you would like to see in the product:
Feature Requests are based on likes, this shows the importance of the request from our clients.
Patches are released frequently to correct any product issues or release small product enhancements for various releases of Kaseya. The best method to check the latest available patch is the patch release notes section of the help guide:
Alternatively, you can subscribe to the RSS feed from the help guide:
Or review the Patch Release Notes forum (Must be logged in to the forums):
Prior to a Beta Release, Kaseya will communicate via the Kaseya Customers Newsletter the steps to register.
It would be best to reach out to email@example.com, should you want to sign up.
Your current license key does not allow you to update to the latest version available.
We recommend reaching out to your Customer Success Advocate.
If you are unsure whom this person is, please reach out to firstname.lastname@example.org.