Kaseya Community

Announcing Enhancements to Integration with ConnectWise Manage

  • Hey everyone! Wanted to let the board know, in case you weren't aware, that yesterday we announced enhanced integrations for the VSA to ConnectWise Manage PSA Connector, designed to help make like easier on your technicians, saving countless hours of work for all those involved.

    These enhanced features include:

    • Superior ticket de-dupe functionality
    • The ability to sync your custom audit fields
    • Automated ticket time entry synchronization
    • And coming in Q1 2018 - the ability to launch Live Connect and Remote Control all from a ConnectWise ticket

    You can read more about this announcement right here: https://www.kaseya.com/press/press-releases/kaseya-enhances-integration-connectwise-manage%E2%84%A2

    If you have any questions feel free to post them here!

  • Sounds cool!  How do we get our hands on this new toy?

  • Sounds like a positive development.  Will this be just  VSA 9.5 or will older versions be able to take advantage of it?

  • Will AutoTask receive this kinda love also? Also LogicMonitor could use this kinda integration too...

  • I talked to our rep.  This is simply a press release for the MSPassist plugin which is available now.  I guess it has been reviewed by Kaseya and is 'certified'.

    The "Live Connect, remote control, and SaaS integration features" will be available in 9.5.

  • MSPAssist provides automation and integration that should  have been a part of Kaseya's core VSA. We added them a year ago and are very happy to have them as a partner.