I have a weird situation with VSA 18.104.22.168.
I have typical system views defined:
The one up top is called "AllWindowsDesktops". I've shared it with public, other administrators, etc.
The problem is that in the policy page, when assigning a policy, I click the dropdown and don't get any views AT ALL, not even the System views. I've tested 3 browsers (IE, FF, Chrome), two different laptops, always using the original admin account into Kaseya.
Anyone have any ideas on something I may not have done?
Additionally, I appear to have the exact same issue as this user:
Also, my VSA version is 22.214.171.124 with a patch level of 126.96.36.199
We use views for policy control extensively in our RMM Suite. A couple of thoughts and best practices from our experience:
One thing I saw recently at an MSP client was the original Master account had been renamed, then - over many years and several administrators - had the Master scope and role removed. Several strange things occur there, and we're still working with Kaseya to identify and resolve this. We're looking at recovering this account through SQL updates to be the true "Master" account again. Make sure your Master account really is the master!
This sounds like an issue I recently reported, (Problem Ticket #: 160521) I would recommend creating a support ticket and referring to this problem ticket.
I would double check if the referenced stored procedure in the following KB article is in your database:
If not, go ahead and locate it in the specified path in the KB article and execute it on the SQL Server via SSMS to create it.
Let us know if that already exists, which would indicate this is a different problem.
Also, gbarnas does make some great recommendations for best practices with Views and Policy Mgmt.
Thanks but this has not helped....
I get a response of:
Msg 2714, Level 16, State 3, Procedure getPolicyViewsForAdmin, Line 1There is already an object named 'getPolicyViewsForAdmin' in the database.
I will lodge a support ticket I think.
If its already created, you may want to give it a go and execute the stored procedure.
If that doesn't help I would leave it up to support as they can review your system.