I am trying to get end user to log tickets via the "agent menu" on their machines. I've gotten as far as having the link opened to log a ticket. It opens the page but there are problems with "getting the ticket across".
Are there any templates or tutorials for the folder that handles the ticket logging ? As in where can I specify SMTP settings, server details. How is the database accessed for login purposes ? How is the communication/authentication handled between the Kaseya server and the website ?I would like to recode that what I have, into PHP. I believe the defaults are used at the moment, which were slightly configured to be using the companies logo and theme.
Did you find the details you were looking for on this?
I am not quite sure what you are after specifically or what ticketing system is currently being implemented? (Ticketing/Service Desk, something else?)