Kaseya Community

Licensing on a dead machine

  • What happens to the AV license if a machine had KAV, but dies, and we just remove the agent account?

  • Hey  

    Once you delete the Agent Record from Agent > Delete Agent page - it will free up your agent license.

    Thereafter, a system script that runs every so often will reclaim any KAV licenses that are associated to 'dead' agents.

    They should be returned as a full license, previously, they were returned as partial licenses.

  • Thanks!