Included below are the Questions and Answers generated from the 9.2 Webinars.  If you have additional questions or concerns about general 9.2 information, please feel free to post to the community.  If you have questions specific to your environment, please consider opening a ticket with Kaseya Support (helpdesk.kaseya.com).

Roadmap Webinar Questions and Answers - Part I

 

 

Remote Access (Kaseya Remote Control (KRC), (VNC), Kaseya  LiveConnect (KLC))

Q: Will Kaseya be developing features for KRC?

A: Absolutely.  We are actively developing new features and functionality for KRC.  Our intention is to provide customers with a wide range of remote control options to fit their specific business processes and preferences.

Q: Will VNC also remain in Kaseya VSA (VSA) alongside KRC and RDP?

A: Yes, Kaseya will support multiple methods for customers to remote control endpoints.

Q: Will support for RDP that was announced for R9.2 also be patched to previous versions?

A: Support for RDP will be introduced in R9.2 and subsequent versions only.

Q: Is KLC compatible with IE11 and Edge browser in Windows 10?

A: KLC uses a browser plugin which is compatible with IE11.  The new Windows Edge Browser does not support browser plugins utilized by KLC and is not supported.  This functionality will be addressed in the R9.3 release.

Q: Will there be security in place to control which Kaseya techs have access to RDP vs. KRC?

A:  Yes

Q:  Any plans to prompt for a password when remote controlling?  Why not use AuthAnvil Two Factor  Auth (2FA) as default in VSA?  Will other password vaults be supported in future?

A: You can require VSA users enter an  2FA passcode before launching a remote control session from within the VSA console. Entering this 2FA passcode is independent of whether the machine itself requires 2FA to logon.  We are investigating other types of authentication options for remote control for a future releases.

Q: Will you be able to use KRC without an agent?        

A:  We are investigating "on-demand" remote control solutions for a future releases.

 

LiveConnect (KLC) Reimagined - Hydra

Q: I don't see command shell on the screenshot - is it being replaced with powershell?

A: We will support command shell and powershell.

Q: Will there be a way to push the KLC client out to machines just like we do with updating the agents after an update?  Today, there is no push mechanism for updating KLC.

A:  KLC is part of the agent install.  When the agent is updated, KLC is updated.

Q: Will the new Hydra/KLC client be supported on Mac?

A:  Yes

Q: Will the new Hydra/KLC client be available for mobile devices?

A:  Support for mobile devices will not be available in the initial release, but it is in our plans.

 

Windows 10

Q:  What is the schedule for Windows 10 support?

A:  

Vendor Module Status
Acronis................................. KBU...................... Delivered (patch for R9.1)
AVG KES In R9.2 and then patched for 9.1
Kaseya Patch In 9.2 and then patched for 9.1
Kaseya - File Back-up KDB In 9.2 and then patched for 9.1
Kaseya - Software Deployment KSDU Delivered (patch for R9.1)
Kaspersky KAV Kaspersky is working on releasing Windows 10 support in the business version of their product by the end of October.  Once we receive their QA version, we will work quickly to release KAV and will update this timeline once we have the GA Kaspersky engine.  
Malwarebytes KAM In R9.2 and then patched for 9.1
Storagecraft KSBR In R9.2 and then patched for 9.1

 

Q: Do the Windows 10 module patches apply to 9.0? or only 9.1?

A: Windows 10 was introduced in 9.1 so will not be made available in 9.0.

Q: When is the Windows 10 OS going to be added to the Agent Procedures section?  

A:  Windows 10 is included in the “Perform Step On” selection list in R9.2.  You will see Windows 10 as an option for various OS filtering throughout R9.2.

 

Patch Management

Q: When will Patch Management support be added for Windows 10?

A:  Microsoft has made fundamental changes to the way they provide patches for Windows 10 machines.  For Windows 10 Home Edition, there are no options to control Windows Updates (i.e. Microsoft automatically updates this version and does not provide an option to control updates).  For other Windows 10 Editions, updates can be audited and applied, but Microsoft does not provide the ability to block specific updates as they do with other Windows Operating Systems.

Q: What improvements are planned with Patch Management?  

A:  We are planning updates and enhancements to the Patch Management module.  Specific details will be addressed in future releases.  

 

Security

Q: Will theAVG engine used in Kaseya ?? (KES) be updated from 2012?

A: Yes, the underlying AVG engine used in KES will be updated to AVG 2013, which is their most current OEM/business version (AVG does have a “home” version called 2015).  AVG is close to releasing a new OEM/business version engine called AVG 2016 which we will incorporate into VSA shortly after AVG releases it.  

Q: Kaseya is no longer selling Kaseya Anti-Malware (KAM, Malwarebytes) to new customers. Will Malwarebytes come back?

A:  Existing customers can continue to add KAM capacity.  Most antivirus companies (Kaspersky, etc…) have incorporated antimalware functionality into their products.  However, we have heard from our customers that they prefer the focus provided by Malwarebytes, so we are currently investigating reintroducing this in a future release.

Q: Is there support for antivirus for Macs on the roadmap?

A:  Not at this time.

 

Back-up

Q: Will there be any focus on adding other backup vendors, like Veeam, etc...?

A:    Veeam currently provides an integrated module for the Kaseya VSA and we are continuing to work with 3rd party backup vendors on integration options.

Q: Are there any plans to incorporate an imaging module?

A:  We are currently investigating this.

Q: Is there any work being done on the existing Kaseya back-up modules?

A: Yes, we are looking on making enhancements and will be soon announcing additions to our post-R9.2 roadmap.

 

Kaseya Network Monitoring (KNM)/Discovery

Q: Paying the full cost of an agent to monitor, say, a printer via SNMP in KNM is unreasonable, when classic SNMP is built in to the core VSA at no extra cost. So why would I license KNM?

A:  SNMP monitoring is available at no additional cost using the Classing Monitor module and this will continue to be offered.  KNM offers additional depth and functionality to make the setup and configuration of SNMP-based monitoring more manageable.  Customers are welcome to use the solution which best suits their business needs and financial considerations.  We regularly evaluate product pricing, including periodic customer surveys.  Feedback from customers helps us shape our product offerings and packages and we encourage you to discuss any pricing concerns with your Account Managers.

Q: Is the IP range limited to the subnet the agent is on?

A: We have removed the restriction that the agent must be on the subnet.  The only requirement is that the agent can see the network.

Q: Will there be more predefined monitor sets for KNM?

A: We are looking to add additional monitor sets for KNM in releases after R9.2.

Q: Does KNM still use the gateway to monitor?

A: Yes, KNM still uses the gateways that are deployed.

Q: Is adding monitors/templates to assets in KNM still a per-asset basis or will we be able to add monitors to multiple assets at once in R9.2?

A:  No changes have been made to this functionality in R9.2.

Q: What are your plans re-release an integrated Kaseya Traverse?

A:  There are no plans to integrate Traverse into the VSA at this time.

 

Kaseya Software Deployment & Update (KSDU) / Ninite

Q: What will be the cost of the KSDU module?

A:  We are currently working on the pricing structure for the revised KSDU module.  Specific pricing details will be available around the time of the product launch.

Q: Will support for KSDU still go through Kaseya support or be handled by Ninite support?

A:  Most support will still be offered through Kaseya.  Kaseya will engage Ninite as necessary.  Issues with licensing may need to be addressed directly with Ninite.

Q: For those who use Ninite directly already and not KSDU, will the KSDU interface be available to us to use as well?  If yes, is there an additional cost from Kaseya?

A:  Yes, if the KSDU module is purchased. 

Q: When will we see KSDU for new customers?

A: This functionality will be introduced in  R9.2 and patched back to R9.1.

Q: Are there still plans to partner with another company for KSDU or will us purchasing Ninite directly be the only way to keep using the module in the near future?

A:  Kaseya is pleased to continue offering KSDU leveraging the Ninite engine. Any specific plans related to other third-party offerings and plugins will be announced at a later time.

Q: I saw something about Lumension/Heat on the roadmap and thought that it was replacing Ninite?

A: Any specific plans related to other third-party offerings and plugins will be announced at a later time.

Q: There was talk about using Lumension to replace the patch management module, and add Mac patching.  Is this still a plan?

A:  Any specific plans related to other third-party offerings and plugins, including Patch Management, will be announced at a later time.

Q: Is there going to be a charge for the KSDU module?

A:  Yes, KSDU is an Add-on.  Please speak to your Account Manager for details on pricing.

Q: Still *talking* with Lumension?  Does this mean there is no hard date for when this product will be integrated?

A: Yes that is correct.  Please note that Ninite will continue to be supported even if we do announce support for the Lumension catalog.

 

Executive Report

Q: Will the executive report pull Service Desk stats from PSA tools?

A: The executive report only pulls information contained inside VSA and does not have the ability to report on data stored in external systems.  We are currently investigating this type of functionality.

 

Service Desk

Q: Is effort being made to improve the performance and feature set of the Service Desk module?

A:  Yes

Q: Is the Service Desk module still replacing the Ticketing module in 9.2? And is it still the plan to make this a free upgrade?

A:  No, Ticketing will remain in VSA.

 

Professional Services Automation (PSA)

Q: Will R9.2 work with ConnectWise integration?

A:  Yes.

Q: Are there any discussions about making any better integrations with external MSP Service Desk providers, such as  Autotask or ConnectWise?

A:  Kaseya currently works closely with MSP Assist to provide an integration into these products.

 

Enterprise Mobility Management (EMM)

Q: Will Kaseya EMM be available on Cloud in R9.2?

A:  No, we are investigating this for R9.3.

Q: Is EMM going to be revamped?  Requiring a client with an active directory instance goes away from Kaseya's main selling point of supporting non-domain environments.

A:  R9.2 will remove the Active Directory Requirement to use the mobile device management (MDM) functionality.  Active Directory is required for bring-your-own-device (BYOD) functionality as the end user needs to authenticate before accessing corporate resources via the BYOD apps.

 

General Questions

Q: Do you have a plan for Kaseya agent for Chromeboxes?

A:  We are keeping a close eye on the endpoint market; however, we do not plan to support an agent for Chromebooks at this time.

Q: What about the new API that was mentioned before?

A:  This is under development and we will update our plans in the near future for post R9.2 releases.

Q: Is there a way to be notified when updates are available for Kaseya?  I never seem to know when patches are released.

A:  The Patch Release notes are published soon after the patch is released.  The System > Configure Page will automatically check when a new patch is available.  Additionally, you can subscribe to the Patch Release Notes forum on the Kaseya Community, which should notify you of any updates. This is a new forum in the community and will be updated shortly after the patch is released.  We are investigating an alert in the notification bar and will update our roadmap in the near future.

Q: You say you'd like to hear from us more on topics. Where do we submit these questions?

A:  We encourage all customers to contribute to the ongoing conversation by joining our Community and participating in the forums, registering for our webinars, and attending in-person events such as our local meetups and the annual Kaseya Connect conference.  

Q: Will the Linux agent still be supported in R9.2?

A:  Yes.

Q: What about greater Linux support?

A:  We are currently investigating support for newer Linux OS releases (i.e. RH 7.1) and will update our roadmap in the near future.

Q: Will Windows XP be supported on future releases 9.2/9.3/9.4?

A:  We continue to support functionality on XP and 2003 server. However, these operating systems are end-of-life from Microsoft and new updates are not being added.  If we encounter issues, we will have limited options to remediate as the OS vendor is no longer supporting these environments.  We will not be adding functionality for these operating systems.

Roadmap Webinar Questions and Answers - Part II

Classic Monitor, Network Monitor, and Discovery

Q:  Will I need to discover the IP first in order to monitor a device?

A:  Networking Monitoring has an option to add an individual asset.

Q:  Will existing Discovery scans have to be reconfigured after the upgrade?

A:  There shouldn't be a need to make any changes to existing networks which have already been set up/configured.

Q:  Will the changes to Network Monitor overwrite any existing monitoring already in place?

A:  There should not be any changes to current monitoring settings.

Q:  We are doing syslogging and SNMP monitoring for networks via a machine we set as a gateway.  Currently Windows 10 machines are not supported.  What is the plan for this support?

A:  Network Monitor in 9.2 should support Windows 10 devices.

Q:  Is Monitor Network off by default when upgrading, or do you have to opt out?

A:  New networks will have a default configuration of Off.  Existing networks will need to be changed.  We recommend you delete all Unnamed networks and any entries for noNetwork as these are probably not active.

Q:  Will the multi-tenancy support in KNM be improved?  Today, groups to house a tenant/organization's assets can be seen by all tenants.  Groups need to be associated with machine groups just like the assets themselves.

A:  Please contact support if you are seeing this issue as this is not the expected behavior.

Remote Control, Live Connect, and Quick View

Q:  Will Quick View show VNC if that is the Remote Control option configured for the agent?

A:  The only option added to Quick View is RDP.  VNC will continue to work the same as it has.

Q:  Will remote connections using RDP still be an encrypted connection from endpoint to endpoint?

A:  Yes

Q:  We're not able to get Live Connect features to work with modern browsers, even after enabling NPAPI.  Is there a feasible work-around until Hydra is available?

A:  Live Connect works on IE and Safari.  Kaseya will be fixing Firefox in the next few patch cycles.

Q:  Does Kaseya plan to add RDP support to version 9.1 via a patch?

A:  No, there will not be a patch to add RDP to 9.1.  For RDP support, you will need to upgrade to 9.2.

Q:  Is remote control in 9.2 faster than it is in 8?

A:  Changes to Kaseya Remote Control (KRC) in 9.2 are focused on Windows 10 support.  No other changes are planned.  Most customers report very fast connection times for KRC.  If you are seeing high latency, please review the troubleshooting KRC performance KB.  If this does not resolve your concerns, please open a ticket at helpdesk.kaseya.com.

Q:  Will RDP be part of Hydra?

A:  RDP will continue to be supported in 9.3 and future releases.

Agent Procedures

Q:  With regard to Agent Procedure scripts waiting for approval, it would be a great enhancement to include the ability to "drill down" into the procedure in question so the procedure can be reviewed before approving.  Is this available?

A:  This is a good idea.  We will add it to our feature enhancement list and evaluate whether it is something we could incorporate into the product.

Ticketing

Q:  In the Kasyea Roadmap webinar on July 8th, 2015, we were told that the Ticketing module would be retired and replaced by Service Desk.  Is this still planned?

A:  There is no longer a plan to replace Ticketing with Service Desk.

Executive Summary Report

Q:  Does the new Executive Summary report have the same options to report the number of times specified scripts were executed?

A:  Only the appearance of the report has been updated.  The functionality of Executive Summary remains the same.

Q:  We customize our Executive Reports with data we pull from Custom Fields.  This could be something that breaks if reports auto-upgrade, and something we can't test in beta.  How can be address this?

A:  If you changed the ASP code, you probably will need dto integrate your changes in the 9.2 version.  It is recommended you backup your system, and especially any customized code, prior to installing the upgrade.

Kaseya Software Deployment and Update (KSDU)

Q:  How do we get the KSDU interface if we did not have it in the past?

A:  You should contact your account representative to get access.

Q:  Is there a cost for the KSDU module if you bring your own Ninite?  We already own Ninite and have for a while, but never used the KSDU module.

A:  Please contact your account representative to review this topic.

Q:  How is licensing going to work if you are going to charge for KSDU?  I have 150 current Enterprise Ninite users, but used to have 1200 Kaseya licenses.  I was told KSDU was going away.

A:  There is a plan to support all of these scenarios.  Please contact your account representative to review your specific situation.

Backup

Q:  Will the Kaseya-purchased StorageCraft licenses support the new SPX version of Storagecraft?  If so, when?

A:  This isn't currently on our roadmap.  VSA version 9.2 has been updated to include the latest ShadowProtect.

General Questions

Q:  Where exactly can we go to register for the upgrade?

A:  You will be receiving an email next week with instructions to sign up for the upgrade

Q:  Are there any bug fixes in the core VSA?  For instance, if I set a Machine ID filter in the Agent tab and then switch to Agent Procedures, you cannot clear the filter unless you go back to the agent tab.

A:  There are a large number of fixes in version 9.2.  Please review the release notes (available at 9.2 GA) for information about the various fixes in and enhancements to the product.  If you are experiencing issues which are not addressed, please ensure you have submitted to our Support organization (helpdesk.kaseya.com) so the issue can be investigated and resolved, as appropriate.

Q:  Can you upgrade from Kaseya 7 to 9.2?

A:  Yes, this is a supported upgrade path.

Q:  There was a rumor about a new API.  Will this still be made available?  If so, when?

A:  There are still plans to release a new API later.  This should begin to ship in version 9.3.



readded sticky
[edited by: Brande Schweitzer at 7:17 AM (GMT -8) on Nov 5, 2015]