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Kaseya User Satisfaction/Feedback Survey?

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Hi,

We are using the Kaseya SaaS platform and are wondering if there is a built-in Kaseya Survey feature anywhere we could utilise for our service desk?
What we would like to do is when a ticket is closed, a little survey is included in the body of the closed ticket email (similar to what the Kaseya Support team uses).

Any advice would be much appreciated.


Thanks

David

Verified Answer
  • Not that I am aware of..   Kaseya uses Zendesk and the survey is a feature..  Connectwise also has a service ticket survey option as I am sure other management and ticketing platforms...

All Replies
  • Not that I am aware of..   Kaseya uses Zendesk and the survey is a feature..  Connectwise also has a service ticket survey option as I am sure other management and ticketing platforms...

  • Thanks Paul