If you haven't upgraded to 7.0 yet, you can do so easily without going through the request-schedule process.
Step 1 - Review the 7.0 Install/Upgrade Checklist
Please click here to review the 7.0 Install/Upgrade Checklist for release notes, important prerequisites and installation instructions.
Already read step 1? You're Ready to Go
Run KInstall - it will automatically locate, download and install the 7.0 release
Note: You can run KInstall from the machine Kaseya is installed on by going to Start->Programs->Kaseya; under that program group you will see KInstall as one of the programs you can run.
If you cannot locate the KInstall program, you can download it from: http://download.kaseya.com/KInstall.exe
If you have issues during the upgrade, please do not hesitate to contact support at: https://helpdesk.kaseya.com/home.
Thank you for your continued partnership with Kaseya!
Best Regards, The Kaseya Team