Kaseya Community

Software Licensing Bug in Version 7.0

  • Don't let your maintenance run out anymore, it now makes the software completely useless until you enter a new license code manually ...

    This is horrible of Kaseya to do, this essentially makes software maintenance mandatory, which should not be the case.  Most software makers will charge for new versions, but support is only provided for those that have current support contracts.

    So which is it Kaseya? Do we own the licenses we purchase as we thought we did? OR ... do we just rent them at different pricing structures than those who don;t run their own server and the moment we don;t pay we lose access even to our own server?

    updated the title of the post to reflect a known issue around licenses
    [edited by: Varun Taware at 9:11 AM (GMT -7) on Jul 14, 2014]
  • This issue is caused by a bug in the license processing, NOT a change of policy. Customers that have expired maintenance may see login issues and development are actively engaged in correcting the problem.

    Any customers experiencing this issue should raise a severity 1 support ticket and we can correct the problem and get you working.

    Apologies for the inconvenience