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Anti-Malware - Malwarebytes causes system to freeze

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I am testing out the anti-malware bytes feature of kaseya 6.3 and I hava a system that will freeze up when malwarebytes is deployed to it.

The system is Windows 7 SP1 64-Bit, other test systems I have do not experience this issue.

Any ideas of why this is occuring?



All Replies
  • If you wish to troubleshoot, ensure there are no other security/malware products existing on the system; also check the status of mbam-msp service.

    I strongly recommend upgrading to the 6.5 or 7.0 version that deploys a more recent version of malwarebytes (1.75).

  • Thanks for your reply.

    Upon closer inspection, I do notice that on this particular machine AVG has the Email Scanner component installed where the others do not.

    I think that is the reason why it freezes up.