Kaseya Community

Audit licences Office 2013 OEM Click to run

  • Hello,


    In the Audit section, Software Licences sub section, Kaseya don't detecting computers with an Office 2013 OEM version (click to run version).

    In Add/Remove Programs i have the progam but not the licence. It is a difficulty for our inventory.

    Any idea ?

  • I have opened a ticket in regards to this a while ago. Below are the responses in that ticket:

    FYI - As this Office version cannot be decoded properly, Engineering will release a hotfix that will state in the audit information that the key for this audited information is not supported to be decoded, etc...

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    This hotfix has now been released via this information:

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    File: /WebPages/ManagedFiles/VSAHiddenFiles/KLicense.exe

    Hotfix 8023/Revision 210859

    Comment: Report the Office 2013 installation but no product key displayed due to unpublished algorithm at this moment.

    Tickets: CS164466 (<---- We even used your ticket as the referenced primary CS ticket, hehe....)

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    So from here, Office 2013 keys will not be displayed. They do want to figure out a way to decode this to be displayed, though it is not presently possible. Thoughts/input from here? Do you want to file a formal enhancement request on this perhaps (it is already on their radar to figure out a way to do it though - maybe even a way to manually enter it, etc...)?

    I will keep this ticket in an open awaiting status as such.

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    I formally asked for a feature request at this point and the ticket was closed.

    The ticket number was: CS164466 it was opened on May 29th and closed on Jul 12th.

  • How do programs like this work if Kaseya can't do it? www.sterjosoft.com/key-finder.html