Sorry for the panic, but I'm stumped and have a down system.
I was attempting to move the backend database following the steps in the help file. Everything seemed to be going well until it came up with an error:
System Error  Message: Error #2714: There is already an object named 'loadMonitorPartitionIndexes' in the database. on line 127.
At this point whenever I attempt to log into Kaseya i get a successful login then it goes right back to the login screen. When I attempt to reapply schema it dies during the pass 1 of 3 stage with the same error.
I'm a bit stumped on what to try next, I am unable to login and it looks like the agents are not talking to the server any longer. Since I can't get into the server I'm not sure how to open a support ticket. I've been to the support website but I don't know what our login is and no one here seems to know either.
Hi James, just call into the main Kaseya number and they'll be able to raise a ticket for you. For a server down it will be a severity 1 and you'll get a call back within an hour.
Thank you for the help! Soon as this came in I got the portal login info. Ticket is in and awaiting a call.
Consider this closed. Overlooked step one in tech troubleshooting. "Have you tried to turn it off and back on again?" Rebooted the KServer and looks like everything is good.
Moments like that always remind me of this:
Here I was, thinking aboiut the IT Crowd....
+10 for getting the reference