Hello people,
When i try to create a support ticket on the kaseya customer portal it gives me a error. Customer ID SCTSOD
Error #2627: Violation of PRIMARY KEY constraint 'PK__appSessi__9A203C4B726C6181'. Cannot insert duplicate key in object 'dbo.appSessionState'. The duplicate key value is (11816241). The statement has been terminated. on line 1. Execution Duration: 11:20:07 AM - 11:20:07 AM SQL Command: Text: DELETE FROM appSessionState WHERE appSessionID=@appSessionID AND windowID=@windowID; INSERT INTO appSessionState (appSessionID, windowID, LastValues) VALUES (@appSessionID, @windowID, @sessionState) Errors collection contains: Class: 14 Error #2627: Violation of PRIMARY KEY constraint 'PK__appSessi__9A203C4B726C6181'. Cannot insert duplicate key in object 'dbo.appSessionState'. The duplicate key value is (11816241). on line 1. Error reported by .Net SqlClient Data Provider while connected to (local) Class: 0 Error #3621: The statement has been terminated. on line 1. Error reported by .Net SqlClient Data Provider while connected to (local)
I had to file a ticket for this on the phone. Same issue. It took them two days, but they finally fixed it for me.
Jack, thanks for reporting this. I've forwarded it to our web support team. If you would like me to help create a support ticket, please email me: brendan.cosgrove@kaseya.com