Kaseya Community

HTML Mail doesn't work

  • Hi,

    We're trying to send replies with an html e-mail, now when we paste our html code in the body part. We have checked the box were you declare to send html mails. But still it just sends the code not the layout.

    When we preview the mail it displays the layout well.

    This is the html:

     

    <table width='100%' cellpadding='15' cellspacing='0' bgcolor='#e4e4e4'><tr><td>  <table id='Table5' width='600' align='center' cellpadding='0'cellspacing='0' bgcolor='#e4e4e4'>          <tr>                <td>                       <table id='Table6' cellpadding='10' cellspacing='0' align='right'bgcolor='white' style='border: 1px solid #4169b2;'>                              <tr >                                   <td width='400'><ahref='http://www.excon.be/excon'><img src='http://i140.photobucket.com/albums/r1/lordplazikov/smac_login_2.png' width='200' /></a></td>                                      <td width='200' align='right' valign='top'><a href='http://www.facebook.com/pages/Expert-Consulting/164340820285062'><imgsrc='http://i140.photobucket.com/albums/r1/lordplazikov/icon1.gif'/></a><a href='http://twitter.com/intent/user?screen_name=_Excon_'><imgsrc='http://i140.photobucket.com/albums/r1/lordplazikov/icon2.gif'/></a><a href='http://www.linkedin.com/company/expert-consulting-bvba?trk=cws-cpw-coname-0-0'><img src='http://i140.photobucket.com/albums/r1/lordplazikov/icon3.gif'/></a></td>                               </tr>                     </table>                   </td>        </tr>        <tr>                <td height='465'>                       <table id='Table7' cellpadding='0' cellspacing='0'align='center'>                                <tr>                                    <td width='480' valign='top'>                                         <table cellpadding='5'cellspacing='0' bgcolor='white' ><tr><td style='padding: 25px 15px 25px 15px; border: 1px solid #4169b2;'>                                                  <h2>SMAC Support Ticket Update</h2>                                <h4>Ticket CS100430: Machine Groups don't show up.</h4>                                             <p>Hi ,</p><p>Even though one of our developers fixed your issue, I just wanted to let you know that a hotfix that fixes this issue for other customers has been released. If by chance you are still having this issue or you ran a Reapply Schema, then make sure you download the latest hotfixes.</p><p>Regards,</p><p>Jonathan Sanchez Support Specialist</p>                            <h4>Next Actions</h4>                            <p>Please reply to this e-mail with any requested information or let us know if the issue is now resolved. </p>                              </td></tr></table>                                        </td>                                   <td width='15'></td>                                         <td width='120' valign='top' bgcolor='#4169b2' style='padding: 15px 15px 15px 15px; color: white;'>                            <a href='http://smac.excon.be/'><img src='http://i140.photobucket.com/albums/r1/lordplazikov/Functions-1.png' width='120px'/></a>                                                 <p><a href='http://smac.excon.be/' style='color:white;'><imgsrc='http://i140.photobucket.com/albums/r1/lordplazikov/System-software-update-1.png' width='20'/>Update Ticket</a></p>                            <p><ahref='http://portal.excon.be' style='color:white;'><img src='http://i140.photobucket.com/albums/r1/lordplazikov/communityIcon-2.png'width='20'/>Community</a></p>                            <p><a href='#' style='color:white;'><imgsrc='http://i140.photobucket.com/albums/r1/lordplazikov/life-belt-icon-2.png' width='20'/>Support</a></p>                            <p><ahref='http://www.excon.be/excon/contact.aspx' style='color:white;'><img src='http://i140.photobucket.com/albums/r1/lordplazikov/phone-icon-black-1.png'width='20'/>Contact Excon</a></p>                                  </td>                             </tr>                      </table>                   </td>        </tr>        <tr>        <td bgcolor='white' style='border: 1px solid #4169b2; padding:0px 5px 0px 5px;'>        <p>Notes: If you have any questions, please use the links above to contact us. This ticket will remain in 'Awaiting User Feedback' until we receive a response. Upon receipt of a reply, the ticket will be re-opened and the support team will continue to assist with your issue.</p></td>        </tr>   </table>     <table id='Table8' cellpadding='20' cellspacing='0' width='600'align='center'><tr>                 <td align='center'>                     <p><a href='#'>Term of Use</a> | <a href='#'>Legal</a> | <a href='#'>Privacy Statement</a></p>                <p style='font-family: Good Times Rg;'>Copyright © 2012 Expert Consulting.</p>                                             </td>       </tr>  </table></td></tr></table>

  • From which module are you trying to send the email? Is it the service desk module?