Kaseya Community

saas2 broken?

  • The saas2 server appears to be down.  Anyone else having problems, or just me?

     

    Server Error in '/vsaPres' Application.

    Object reference not set to an instance of an object.

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

    Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

    Source Error: 

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

    Stack Trace: 

    [NullReferenceException: Object reference not set to an instance of an object.]
       Kaseya.Web.Services.PageFinder.FindPage(String _location, String _page, String _cultureCode, Boolean _attachRandomNumber) in C:\dev\core\branches\v6.2.0.0\source\PresentationServices\Kaseya.WebFoundation\Helpers\Finders\PageFinder.cs:58
       Kaseya.Web.Services.PageFinder.FindPage(String _location, String _page, Boolean _attachRandomNumber) in C:\dev\core\branches\v6.2.0.0\source\PresentationServices\Kaseya.WebFoundation\Helpers\Finders\PageFinder.cs:50
       Kaseya.Web.Services.ControlFactory.init() in C:\dev\core\branches\v6.2.0.0\source\PresentationServices\Kaseya.WebFoundation\WebControls\ControlFactory.cs:674
       Kaseya.Web.Services.ControlFactory..ctor() in C:\dev\core\branches\v6.2.0.0\source\PresentationServices\Kaseya.WebFoundation\WebControls\ControlFactory.cs:52
       Kaseya.Web.Services.ControlFactory..cctor() in C:\dev\core\branches\v6.2.0.0\source\PresentationServices\Kaseya.WebFoundation\WebControls\ControlFactory.cs:42
    [TypeInitializationException: The type initializer for 'Kaseya.Web.Services.ControlFactory' threw an exception.]
       Kaseya.Web.Services.ControlFactory.get_Instance() in C:\dev\core\branches\v6.2.0.0\source\PresentationServices\Kaseya.WebFoundation\WebControls\ControlFactory.cs:60
       KHome.Page_Load(Object sender, EventArgs e) in C:\dev\core\branches\v6.2.0.0\source\PresentationServices\Web\Web20\core\KHome.aspx.cs:70
       System.Web.UI.Control.OnLoad(EventArgs e) +99
       System.Web.UI.Control.LoadRecursive() +50
       System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627


    Version Information: Microsoft .NET Framework Version:2.0.50727.5448; ASP.NET Version:2.0.50727.5420

     

     

  • Hello Paul,

    We had an issue with SaaS2 yesterday when users were trying to log in.  There were no reports of agents offline.

    Regards,

    Wayne