Kaseya Community

K6.2 - blank QuickView popup?

This question is answered

Hi all,

So, our 6.2 upgrade has gone less than smoothly. I think most issues have now been resolved by various combinations of resetting defaults, flushing browser caches, reapplying hotfixes and schemas, and waving chicken legs under a full moon.

One issue persists though. Our QuickView window is now totally blank. I've attached a picture. Any ideas on how to fix this would be greatly appreciated. If nobody knows, I'll raise a ticket, but I always like the "quick feedback" option first! ;)

 

Verified Answer
  • We had this exact issue after our upgrade. We were advised to re-enter our license code and then type the following <VSA>/inc/getcheck.asp

    Which resolved it for us. hope it works for you.

All Replies
  • We had one user with the same problem, supposedly he just Logged out and back in.

  • Surprisingly I have tried that! ;)

  • We had this exact issue after our upgrade. We were advised to re-enter our license code and then type the following <VSA>/inc/getcheck.asp

    Which resolved it for us. hope it works for you.

  • It sure did, many thanks Chris. :)

  • For me Re-Entering code did not work.  Had to re-apply schema for it to work.