I have a ticket open with Kaseya but I wanted to ask you as well since maybe you have some ideas....
We are on K2, Svr 2008, SQL Express, 100 agents.
Hardware is VM with 2 processores, 8GB RAM and RAID 5 local disk array. Usages on CPU and RAM is no more than 20% of available.
We are seeing page refresh times up to 30 seconds in Procedures and Security for example, making both almost unusable. It is has been this way for both of these for a few months since we upgraded to K2 and instaslled in a new VM with 2008.
Have any ideas?
I had posted a ticket about awhile back with a similar answer and just wanted to see what others have done to workaround. I do use chrome but minus live connect not the best solution. I installed 6.0.1 and it is a bit better than 6.0 but still nowhere near where it should be in my opinion. I'll hold tight for 6.1 and hope for the best...
We switched from 5x sas 15k RAID5 (512mb cache controller of course) to a simple sas 15k RAID1 only for the SQL database and it was really faster. It could still be much quicker but it is workable now. Check Client CPU as well - slower Workstations like Celeron machines are too slow to render the html quickly enough.
We are on hyperv. And i am planning to have 4x sas 15k RAID10 just for ksubscribers database soon.
Thank you, I will take that RAID config into consideration, I am using 15k sas drives in my SAN right now. The client is definitely powerful enough, Core 2 Duo with 6 GB's of memory.
After weeks of trying to get support and a answer on this, the final answer they gave was that using SQL Express was the problem I am having. We have just under 100 agents and Express is supported for this size implementation... but they say that Express is running out of memory. I dont know if I believe them and if it is true then they need to alter their requirement specs. I am in a predictament now. I installed SQL Express 2008 but don't have a server with the full version of SQL 2008 and can't go back to 2005 now. I am faced with bringing another server online and installed SQL 2008 to support Kaseya.