skleineI've used my share of ticketing systems - NAH, Access DBs, Filemaker Pro DBs, Salesforce, N-able, and now ConnectWise. Each had it's faults.
I've found CW to be easy to use and fairly quick to pick up, even for people who haven't used a ticketing system before.
I dislike the inability to easily search for a ticket in the resolution field, but that's a personal quirk as you can force all resolutions into the knowledgebase section anyway.
thirteentwentyI agree about the not being able to search the resolution field, and i've been told that it would be available in a "future release".