KayzaIs there anyone here who uses K2 as their primary helpdesk tool? If yes, what do you like and dislike about it? What'd it missing?
If you considered doing that and decided not to, what were your reasons?
thirteentwenty First was we didn't like the way ticketing was handled (it's gotten a lot better in K2, but still not what we were looking for as we offer other services).
And the second was the lack of integration in our billing system/method.
You have just saved me a huge amount of time. Not being able to ticket by user could be a big issue. I have not really had a chance to look at what they have done with ticketing, so hadn't realized that you still can't really do that.
I should have checked earlier, but in K2 you're able to open tickets under a users name. Or it appears to allow this.