Kaseya Community

Database Views Password Error

Posted by LegacyPoster

on Apr 13, 2010 9:05 AM

Is anyone else getting this error message when trying to create the KaseyaViews password under the system tab. In Kaseya 2010

Error Type:
Microsoft OLE DB Provider for ODBC Drivers (0x-7ffbf1ec)
[Microsoft][ODBC SQL Server Driver][SQL Server]There is already an object named 'KaseyaReporting' in the database.
/SystemTab/ViewPassword.asp, line 31

Browser Type:
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

Legacy Forum Name: Database Views Password Error,
Legacy Posted By Username: PeterJ

Posted by LegacyPoster

on Apr 13, 2010 7:07 PM

We had this issue after our move to K2. The solution we found was to go into the SQL server and create the KaseyaViews account manually, and then this resolved the issue. Alternatively i believe you could run the KaWebUpdate.exe which should also resolve the issue.

Legacy Forum Name: General Discussion,
Legacy Posted By Username: Dan_Barclay

Posted by LegacyPoster

on Apr 15, 2010 9:47 PM

Had the exact same problem about a month ago. Opened a ticket with support, took about a week and had to give RDP access to my SQL server, but they were able to fix it.

Legacy Forum Name: General Discussion,
Legacy Posted By Username: kswanda

Posted by LegacyPoster

on Apr 19, 2010 7:29 AM

Cheers thanks for the answer looks like its ticket time Smile

.

Legacy Forum Name: General Discussion,
Legacy Posted By Username: PeterJ

KaseyaViews, username and password to accesss the database.

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Database Views Password Error