smbtechnologyI still have quite a few tickets open with support for various K2 issues.
What is getting frustrating is that I am constantly asked by support to reset their password for access to our KServer.
This is going to be the third time this week a ticket is being delayed due to Kasyea not being able to manage their password.
...This brought me to another question, why are support making more or repeated requests to reset or re-click that link to enable the support account. I ran this by our developers and the answer was that with K2 upgrades, license key changes and ip address, hostname or port changes, these 'seemingly' new servers come in without association to the old server which may have had a valid support account and now don't. There are also a number of DB restores and migrations occuring and these too may result in a reset being required.
I realise this is a nuisance and frustrating when you are waiting on support so here is a thought. When raising a ticket click the green 'enable support account' button anyway and tell us in the ticket you did it. If support or development then have problems, we can look for a root cause.
Thanks and regards