Hi Guys

We upgraded to K2 this weekend, and just got some issues with how its replaced the previous portal access that weve been using for clients to do remote work.

Some in particular use the remote control to print from their session locally through rdp/terminal services, and now that theyre using desktop access through live connect when they login to the frontpage its connecting via vnc only.

The RC Type for the machine is set at terminal services. Ive tried firefox and IE and the option is always going in via vnc. The PC allows remote desktop access (XP SP3).

The only way i can think of giving them the same use of printing remotely is by setting up a very limited vsa user that just has access to that one machine and uses the proper remote control - not live connect.

Is there a workaround for this to use RDP all the time for a machine instead of VNC, cause creating and then managing accounts mixing with my staff will get messy.

Is Kaseya also able to put the new version of VNC into the system that does allow printing - http://www.realvnc.com/products/personal/index.html

Thanks for any help.

Legacy Forum Name: Live Connect with RDP? and printing remotely.,
Legacy Posted By Username: steven.moore