I have been playing with the new Kaseya and installed the Agents onto 2 desktops at this stage:

When trying to access the Live Connect Section I am presented with this error:
Server Error in '/KLC' Application.
--------------------------------------------------------------------------------

Object cannot be cast from DBNull to other types.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.InvalidCastException: Object cannot be cast from DBNull to other types.

Source Error:


Line 166: {
Line 167: case LiveConnectModule.EnablingRequirements.FullFeatures:
Line 168: if (FullFeatured)
Line 169: {
Line 170: enabled = waitForFeatures = true;


Source File: c:\Kaseya\WebPages\KLC\LiveConnect.aspx.cs Line: 168

Stack Trace:


[InvalidCastException: Object cannot be cast from DBNull to other types.]
System.DBNull.System.IConvertible.ToInt32(IFormatProvider provider) +56
System.Convert.ToInt32(Object value) +28
Kaseya.SB.VSAInterop.Agent.AgentData.LoadUsersTable() +291
Kaseya.SB.VSAInterop.Agent.AgentData.get_Flags() +23
Kaseya.SB.VSAInterop.Agent.AgentData.get_RemoteControlEnabled() +39
KLCPage.get_FullFeatured() +62
LiveConnect.AddModule(LiveConnectModule module) in c:\Kaseya\WebPages\KLC\LiveConnect.aspx.cs:168
LiveConnect.Page_Load(Object sender, EventArgs e) in c:\Kaseya\WebPages\KLC\LiveConnect.aspx.cs:57

[LiveConnectFrameError]
LiveConnect.Page_Load(Object sender, EventArgs e) in c:\Kaseya\WebPages\KLC\LiveConnect.aspx.cs:105
System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
System.Web.UI.Control.OnLoad(EventArgs e) +99
System.Web.UI.Control.LoadRecursive() +50
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627

Thus far I have tried re-running all autits and diffrent web brosers (IE and Firefox) and diffrent desktops and all ahve the same error reported

Thanks
Kevin Reynolds

Legacy Forum Name: K2 Live Connect Not working,
Legacy Posted By Username: Helpdesk@originit.co.nz