lwolfI just returned from the Kaseya User Conference. While at the Conference, myself and some other K users/partners had the opportuity to speak one-on-one with Alan Davis (VP, Global Product Services). Alan and other senior Kaseya staff also made several public comments.
Alan clearly "gets it", he knows of the problems, and postive changes are coming. I know, I know, we have heard this before. But after speaking with Alan, he was sincere, and I do beleive good things will be coming soon.