Home
»
Discussion Forums
»
General Questions and Discussions
»
No ticketing enhancements in K2K8?
Subscribe via RSS
Share this
Similar Posts
Ticketing Enhancement Requests
by
LegacyPoster
on
Sep 21, 2007
Upgrade instructions for K2K8
by
LegacyPoster
on
Feb 28, 2008
IE Enhanced
by
lolly
on
Nov 30, 2010
Enhancement Request
by
LegacyPoster
on
Mar 20, 2008
Feature Enhancement: Enhancements to Patch Approval
by
LegacyPoster
on
Jul 8, 2007
View More
Details
9
Replies
0
Subscribers
Posted
over 13 years ago
General Questions and Discussions
No ticketing enhancements in K2K8?
Posted by
LegacyPoster
on
Feb 21, 2008 5:39 AM
There had been a significant amount of chatter suggesting that the ticketing module was going to get a major overhaul in Kaseya v. 5 (now Kaseya 2008, or K2K8 as I like to call it). But I see nothing in the pre-release announcement about the ticketing module. Has Kaseya decided to stop development in this area, ceding the territory to Connect+Wise, Autotask, and the like?
Legacy Forum Name: No ticketing enhancements in K2K8?,
Legacy Posted By Username: David_Schrag
You have posted to a forum that requires a moderator to approve posts before they are publicly available.
Posted by
LegacyPoster
on
Feb 21, 2008 10:43 PM
Whatever the version, I am with you David. I have been hearing promises from Kaseya about significant enhancements to Ticketing for well over a year now, & I understood that this release was supposed to deliver.
This is a bitterly disappointing result, despite some of the nice bells & whistles.
Cheers, Ian
Legacy Forum Name: General Discussion,
Legacy Posted By Username: TechOnline
You have posted to a forum that requires a moderator to approve posts before they are publicly available.
Posted by
LegacyPoster
on
Feb 22, 2008 2:14 PM
We utilise ConnectWise for Ticketing and Client Management, and it links quite well to Kaseya. I hope that if/when Kaseya enhance their ticketing that they don't "break" any links we have.
Legacy Forum Name: General Discussion,
Legacy Posted By Username: Nathan Coulthard
You have posted to a forum that requires a moderator to approve posts before they are publicly available.
Posted by
LegacyPoster
on
Feb 23, 2008 3:14 AM
I'd prefer to see Kaseya keep the ticketing portion limited and focus on integrations with AutoTask and CW.
Any software that strays too far from its core compentency ends up being bloatware.
Most of us have significant time tweaking workflow and ticketing rules in our CRM's, it would be a pity to have to spend too much time maintaining two different systems.
Legacy Forum Name: General Discussion,
Legacy Posted By Username: swilson
You have posted to a forum that requires a moderator to approve posts before they are publicly available.
Posted by
LegacyPoster
on
Feb 23, 2008 10:59 AM
What has to be appreciated is that there are a wide range of Kaseya users, & not everyone has a requirement for a full-on ticketing solution.
We use third parties to deliver our on-site services, & so our ticketing needs are much simpler. That said, we do need something better than what Kaseya is currently offering.
The current Ticketing functionality in Kaseya has been stagnant for a long time (I am guessing but I would say at least 4 versions have past without anything of substance).
I believe that there are many other Kaseya users who do not need or want ConnectWise or AutoTask, but are desperately hanging out for some basic improvements to the current functionality. It was my understanding that Kaseya was making quite specific noises about a year ago that the Ticketing functionality would be improved to meet this very need.
Cheers, Ian
Legacy Forum Name: General Discussion,
Legacy Posted By Username: TechOnline
You have posted to a forum that requires a moderator to approve posts before they are publicly available.
Posted by
LegacyPoster
on
Feb 24, 2008 7:13 AM
We are developing an entirely new Service Desk that is due out this year.
Legacy Forum Name: General Discussion,
Legacy Posted By Username: kaseya
You have posted to a forum that requires a moderator to approve posts before they are publicly available.
Posted by
LegacyPoster
on
Mar 14, 2008 3:56 PM
Hello, it is possible to join the Beta-Programm for the new Service Desk?
Legacy Forum Name: General Discussion,
Legacy Posted By Username: kurag
You have posted to a forum that requires a moderator to approve posts before they are publicly available.
Posted by
LegacyPoster
on
Mar 15, 2008 6:02 AM
I hope not, David. We had a very horrible experience with one of those (legally, I can't identify it
).
I would like to see better ticketing abilities. At the basic level, I'd like to have a script action to generate a ticket. That would come in so handy and seems like a common-sense thing to have.
I'd also like to see multiple queues (not necessarily unlimited number of queues but 2 or 3 would be helpful).
Legacy Forum Name: General Discussion,
Legacy Posted By Username: RCS-Michael
You have posted to a forum that requires a moderator to approve posts before they are publicly available.
Posted by
LegacyPoster
on
May 7, 2008 1:50 AM
We would also be interested in beta-testing a Service Desk component for Kaseya.
We're a small shop and are just now looking at ticketing and workflow. ConnectWise looks great but very $$$. Something baked in to Kaseya that provides a middle-ground solution would be very interesting to us.
--Tom
Legacy Forum Name: General Discussion,
Legacy Posted By Username: sequoya
You have posted to a forum that requires a moderator to approve posts before they are publicly available.
Posted by
LegacyPoster
on
May 7, 2008 3:10 AM
swilson
would be a pity to have to spend too much time maintaining two different systems.
It is for this reason that we would like to see the Ticketing in Kaseya expanded. We have tested the various PSA software's integration with Kaseya and found them sorely lacking.
Legacy Forum Name: General Discussion,
Legacy Posted By Username: RCS-Michael
You have posted to a forum that requires a moderator to approve posts before they are publicly available.