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Kaseya Fusion Mobile Application (VSA + BMS) - Poll for future feature.

  • jsenesap
    Posted by
    on Jan 31, 2020 3:55 PM

    Feature Request- Client side BMS help desk access. Would like end users to be able to create tickets using the app on any mobile device.
  • Dylan Sauce
    Posted by
    on Jan 31, 2020 4:11 PM

    We were told last year that service desk is a discontinued product, so I wouldn't expect any further development on that.
  • Xerxes
    Posted by
    on Feb 6, 2020 11:39 AM

    Remote Screen Control is the most important feature missing. Right now we pay for a CW Control (ScreenConnect) sub almost exclusively so we can have remote connect capabilities from mobile devices.
  • Oscar Romero
    Posted by
    on Feb 11, 2020 9:52 PM

    I have reported and created the requirements to correct the views in Kaseya Fusion.

    Thank you.
  • jsenesap
    Posted by
    on Feb 11, 2020 9:59 PM

    Thank you. Looks good now.
  • Tom Fehlberg
    Posted by
    on Mar 28, 2020 12:54 AM

    Really need the list sorted by name and the ability to change the sort, top to bottom or bottom to top ...
  • Oliver Heymanns
    Posted by
    on Apr 2, 2020 8:13 PM

    We would like to see expenses in Tickets.
  • Oscar Romero
    Posted by
    on Jun 3, 2020 3:55 PM

    I would like to receive some user feedback on endpoint logging (Agent Procedure Logs - Agent Logs- and so forth).

    If anyone is willing to meet with me, please send me a message and I will set some time for us and our UX designer.
  • eric
    Posted by
    on Jun 3, 2020 4:10 PM

    oh, oh, oh, oh, oh

    Mr Kotter!

    me me me me me me me
  • cedric.d
    Posted by
    on Jun 3, 2020 4:47 PM

    guess, I am just now seeing this thread, but I'd like to officially mention that we are unable to use VSA with Fusion because we use AuthAnvil/Passly for SSO and have been told that doesn't work.  We would very much like for that to resolved as we are using Kaseya integrated products.
  • jsenesap
    Posted by
    on Jun 3, 2020 5:56 PM

    Does anyone else have an issue where the app logs you out after a couple days and you have to sign back in? I even have bio-metric finger print enabled and I still have to type in my pw when this occurs. I am using a Samsung Galaxy S10. Kind of inconvenient for everyone.
  • Oscar Romero
    Posted by
    on Jul 31, 2020 11:08 PM

    Hey guys,

    Just wanted to give you a heads up that our Fusion 1.6.0 release is being published on apple and google stores as I type this.

    Comes with a lot of goodies from the VSA side =)

    helpdesk.kaseya.com/.../360010486977-Kaseya-Fusion-1-6-0-Release-Notes
  • Chris Clancy
    Posted by
    on Nov 18, 2020 7:31 PM

    Server Error: Response status code was unacceptable: 500

    Is the message I get when I try to use Fusion from the IOS app.

    server.address.com:5721 is our address as we don't have port 80 open.  I'm guessing the fusion app can't handle that?