Two part question.
1) For some reason I cannot use the Shift key when entering passwords while trying to log into Windows through the Kaseya Remote Control application (Console Session.exe). I can use shift everywhere else in the session except Windows login. Reboot to login, locked computer login, etc.) I end up having to use the On Screen Keyboard to log in successfully.
2) Since I did not have this issue when I used to connect using the Browser-based remote control app, how do I disable the Remote control.exe application from running when I click on the connect button in the Kaseya Manage Agents window?
We are using VSA 9.3. and have not had any issues with using the shift key while on KRC. What version and patch are you running?
We had this in 9.2 and early 9.3 (seems to have gone away now though)
I found that the left shift worked, and a reboot also seemed to fix the issue, I think the issue was with the old exe version.