All,

I need to understand a bit more about how Kaseya does external system checks.  Take a ping check for example;  supposed I configure a ping to occur every 5 minutes, don't alert until it is offline for 3 minutes, and ignore additional alarms for 30. 

I understand that this will check every 5 (but how many pings does it send?  1, 3, 5....)

Only alarm if offline for 3 (OK, but if it only checks every 5, does this mean it alarms only after it fails the second time...so it could e down for 10 minutes before alarm?)

Ignore additional for 30 minutes (does this mean 30 minutes from the time of the first failure, or 30 following the actual report, which I assume is 10 minutes into the failure...possibly)

Can anyone shed light on this?

Ray